Terms of Service
Last updated
Between you and Pioneering, New Zealand. By subscribing you agree to these terms.
What a subscription gives you#
Access to download the applications included in your plan, and to updates and support while the subscription is active. Plans and what each includes are on the pricing page.
Prices are in New Zealand dollars and include GST where it applies. If your card is in another currency your bank converts it at its own rate.
Billing#
| Plan | Price | Billed |
|---|---|---|
| Supporter | NZ$10 | every month |
| Pro | NZ$105 | every 3 months |
| Max | NZ$200 | every 3 months |
Subscriptions renew automatically at the end of each period until cancelled. You are charged on the day the period rolls over.
Changing plan#
You can move between plans at any time.
Read this before downgrading
Changing plan starts a new billing period immediately, and does not prorate. If you are 20 days into a 90-day Pro period and move to Supporter, the remaining 70 days are not credited or refunded — the Pro period ends and a fresh Supporter period begins that day. This is stated here, and again on the confirmation screen before you commit, because a term that costs you money is worthless buried in a document nobody reads. If you are downgrading, cancelling at the end of your paid period and subscribing again afterwards usually costs you less.
You cannot buy the plan you already have. Attempting to will be refused rather than charged.
Cancelling#
Cancel any time. Your plan stays active until the end of the period you have already paid for; nothing is charged after that.
Nothing you have installed is deleted, then or ever.
- Applications stay on your computer with your settings intact. They stop opening and stop updating. Opening one tells you what changed and offers to resubscribe.
- Chrome extensions stay installed and keep working. They stop receiving updates.
What lapses is access to new downloads, updates and support.
To decide whether a subscription is current, the applications ask our server about once a day. That answer is cached and carries a 7-day grace period: if we cannot be reached, nothing changes. Only an answer that says the subscription has ended has any effect.
Refunds#
Within 14 days of a payment, ask and you get a full refund. No form and no reason needed — email hello@pioneering.app.
After 14 days, cancel instead: the plan runs to the end of the period you paid for.
Nothing here limits your rights under the New Zealand Consumer Guarantees Act 1993. Where you are a consumer, those guarantees apply regardless of anything in this document, and we cannot contract out of them.
What these tools are for#
You may install and use the applications on machines you own or control, for personal or business use.
Every tool sold here works by changing what a website is allowed to observe about you. That is the product, so this section says which uses it is sold for rather than only listing prohibitions — a document that names only what is forbidden leaves you guessing about everything it did not think to mention.
| Tool | What it is for |
|---|---|
| Perch | Showing one browser tab in a meeting, a demo or a support session without also showing the rest of your desktop — your other windows, your notifications, your open documents. |
| Anti-Blur | Keeping video, timers and long-running pages working while you use another window, and declining to hand a site a record of when your attention was elsewhere. |
| Argon | Not being recognised between visits by sites you have not signed in to. |
| Sodium | Refusing ads and trackers on pages you read. |
| Typeswap | Reading the web in a typeface you can actually read. |
The thread running through all of them is your own screen and your own attention. These are tools for controlling what leaves your machine about you.
Where that stops#
Two of these tools work by making a website believe something that is not true. Perch hands a site a stream that is labelled as a whole monitor and carries the dimensions of one. Anti-Blur tells a page it still has your attention when it does not.
Pointed at your own privacy, that is the entire point. Pointed at a check somebody else is relying on, it is deception, and it is not what any of this is sold for.
You may not use these tools to defeat a check you agreed to be subject to, or one that someone is relying on to make a decision about you. Named concretely, because a general clause is easy to read past:
- Remote proctoring or invigilation — exams, certifications, licensing tests, or any assessment you agreed to sit under observation.
- Training or compliance courses where completion is recorded — safety training, professional development hours, and anything required by a regulator, an employer or a court.
- Monitoring you accepted as a condition of work, whether an employer's or a client's.
- Anything paid or credited by attention — ad views, watch time, engagement-based payouts.
- Evading a ban, a fraud check or an identity check by presenting as a different device or person.
Where a site, an employer or an institution has its own rule about the software you run while using their service, complying with it is your responsibility and not ours.
We cannot see how you use these, and that is deliberate
The applications carry no telemetry and no usage counters — the privacy policy commits to that, and it is not weakened here. So this section is not enforced by detection, because there is nothing watching. It is enforced when something is reported to us, and what we can do about it is end a subscription. That is stated plainly rather than left implied: a rule nobody can police is still worth writing down, because it tells you what the tool is for, and because we will not pretend to an ability we deliberately did not build.
You also may not:
- resell, sublicense or redistribute the applications, or publish them to any extension gallery;
- share account credentials so that people who have not paid gain access.
Accounts#
You are responsible for keeping your password to yourself. Tell us promptly if you think your account has been accessed by someone else and we will revoke its sessions.
A subscription covers one computer at a time. Signing in on a second machine is refused rather than quietly moving your subscription off the first one.
Moving to a new computer is a password reset: ask for one from the sign-in screen, choose a new password, and every machine is signed out — including one you no longer have. That is deliberately the same mechanism as recovering a lost password, because "I have a new laptop" and "someone else has my password" need the same answer.
We may suspend an account that is being shared far beyond one person, or used for the prohibited uses above. We will tell you why.
Availability#
The applications run on your own machine. They contact us only to confirm a subscription, and the 7-day grace period above means an outage on our side does not stop you working.
The website, downloads and account system are provided as-is and without an uptime guarantee.
Liability#
To the extent the law allows, our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim.
We are not liable for indirect or consequential loss. Again — this does not limit the Consumer Guarantees Act where it applies to you.
Changes to these terms#
If these terms change materially, account holders are emailed before the change takes effect, and the date at the top changes. If you do not accept a change, cancel; you will not be charged again.
Law#
These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.